Each time you make a New Live event, it is important that you allow at least 5 minutes for the event to propagate through the system.
There are times where it can take up to 15 minutes to propagate through the entire system. If after 15 minutes and you are not able to connect, create a new Live event in the system.
**** IMPORTANT LIVE EVENT CONFIGURATION NOTICE - When making a new live event, and you are making a PUSH EVENT, DO NOT enter any IP Address in any of the boxes. Leave all IP fileds blank.
The only field you will need to fill out is the Name of the Event. The selections for the time should be at least 10 minutes ahead (remember this when testing) and the speed of the connection, which is defaulted to 350 KBS, which is fine for 90% of your live events.
If after testing, and you have issues, here are a few items that may be causing you issues.
- Make sure you have not recently updated your Windows media or Flash Software and it has not been tested.
- Make sure you can get out on the internet with the same network you are streaming from. (number one cause of issues)
- Make sure that if you have a firewall in your facility that someone has not recently modified it preventing for your to publish or push to the Streaming Servers.
- Run a PIng and or a Traceroute if you know how to do it, it is very helpful when talking to the Streaming techs.
- Close the system and restart it to make sure your not cached and the system is locked.
- Check all your cables
- With all this information in hand, we can assist you in troubleshooting why your Live Event is not streaming