Streaming Support Contact Information

Question

How do I contact support for Streaming media in the daytime and after hours and weekends?

Answer

For General Streaming Assistance from YourHost.com Visit www.YourHost.com/support

Before Calling -
1. Locate your ALPHA-NUMERIC ACCOUNT NUMBER, which is located in the upper right side of your streamin Admin page - just to the left of your "Logout" button
2. 99% of all problems are due to the failure of the stream Internet Connection, checking speed through www.speedtest.net will help
3. PC or Mac Restart your Live Encoder tool
4. Confirm your Live Stream Link is correct in your Encoder

Direct Support Monday-Friday 8-5 PST - (714) 842-8511 Option 2 .. Support@YourHost.com

Emergency and after hours and weekends - (714) 842-8511 Option 2 then option 4 follow the Emergency voice prompt.
Have your account number ready, and Please CC to Support@YourHost.com

Not in a hurry and want to learn? Visit our Knowledgebase http://support.yourhost.com/kb.php

Direct to the Streaming Category - http://support.yourhost.com/kb_cat.php?id=6